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Frequently Asked Questions

One of our core values is to lead with service. Our Global Connection Officers (or GCOs, the people who answer when you call us) and travel agent partners will do their very best to provide you with the latest information before you start your trip. There are, however, certain things that are the responsibility of the traveller.

As such, all CanadaWay travellers are responsible for arranging and obtaining the required entry documentation for the countries they intend to visit.

In an effort to prevent the spread of COVID-19, entry requirements and restrictions dictated by foreign governments can change frequently and irrespective of your intended date of travel. These requirements and restrictions may depend on different factors such as your country of residence, passport nationality, destination and transit points, as well as previous travel history. Given these considerations, it is the traveller’s responsibility to research and to understand the latest travel and health requirements and restrictions by destination which are most relevant to them at the time of travel and to the destination(s) they are planning to visit, as well as to keep themselves up to date.

Luckily for you, we're created a page that will help you navigate all the entry and exit requirements.

We updated the Tour Booking section of our website to allow you to redeem your travel credits online.

(If applicable)

If you are asking about an existing booking, please include your booking number.

Our dedicated team of GCOs will be in touch as soon as possible. If you are leaving on your trip within the next 14 days, please get in touch via phone or live chat.

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